How much does Microsoft Dynamics 365 cost?

By Rakesh Anand Posted on March 5, 2019

If you have got plans to implement Dynamics 365 we have put together some substantial data that one needs to refer to before doing it. The information would give clarity regarding the licensing criteria and the cost related to it.

Dynamics 365 can be bought as either individual application for specific domains or on a plan basis.

The implementation of Dynamics 365 requires you to analyze certain things within the organization so that the appropriate tools can be selected for your business. The licensing must be done with a keen observation so that it is cost-efficient and empowers your organizations properly.

By implementing Dynamics 365 the organizations should be to come up with much-sophisticated processes which would allow employees to work efficiently and innovate within it. The implementation would endow an organization with the capacity to be ready for the future and would enable them to business processes.

There is a fair enough investment to be done while taking such a step. Therefore, it is essential to know what Dynamics 365 has got for an organization so that entrepreneurs or organization can make most of the investments. We need to know what licenses are to be purchased by an organization while dealing with Dynamics 365. The organizations need to understand the power it could bring to them and act accordingly.

Checklist before making a decision

The following is a checklist that needs to be investigated when you are going to purchase Dynamics licenses.

Dynamics 365 Apps

Dynamics 365 licenses can be bought through Microsoft Volume Licensing and/or Cloud Solution Provider program (CSP) programs. Dynamics 365 unifies Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) capabilities by delivering new purpose-built applications to help manage specific business functions which includes

  • Dynamics 365 for Sales
  • Dynamics 365 for Marketing
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Field Service
  • Dynamics 365 for Project Service Automation
  • Dynamics 365 for Finance and Operations
  • Dynamics 365 for Retail
  • Dynamics 365 for Talent

A Plan Overview of Dynamics 365

Dynamics 365 User types

For licenses Dynamics 365 customers must purchase the subscription licenses for the organization or their affiliates. The subscription license types available are:

  • Full Users: Full users are people within the organization or employees who require Dynamics 365 app functionality to execute their tasks or jobs. These users will have to use the rich functionalities of the application for the executions of their jobs. Examples of full users include salespeople, customer service representatives, finance team members, supply chain managers, executives, controllers etc.
  • Team Members: Team Members (or Light users) are employees who may need to view data and reports across business processes or perform some light tasks within the system (such as entering time and expenses), but do not need complete app functionality to do their jobs. Team Member licenses support collaboration across an organization by enabling employees to read data, gain insights and access basic level capabilities Team member licenses are mainly meant for secondary users of the application. Secondary users might not need full access to the data in the application. They would have to perform their basic tasks in the application and wouldn’t be tied to any other function.
  • Activity Users: These are specific Dynamics365 users for Operations Activity. These users can be said as a next level user after the team members. They will have additional tasks to be executed within the application even though not requiring full access to the data. Their use rights include all Team Member user rights as well as the right to activities like approvals of all activity related transactions, create or edit the items related to warehousing, receiving, shipping, orders, vendor maintenance, and all budgets, operate a Point-of-Sale (POS) device, store manager device, shop floor device, or warehouse devices etc.
  • Device: Device licenses can be bought for separate devices that need Dynamics 365 to be implemented in it and are shared by multiple employees – such as a point of sale, a call center computer, a truck, a warehouse scanner, etc. This would allow any individuals to use a Dynamics 365 licensed device. The individual users cannot be tracked while on a Device SL. This is because the employees would be accessing the device with a single login, that is, the devices would be licensed in such a scenario. The device subscription licenses (SLs) available are Dynamics 365 for Sales Device SL, Dynamics 365 for Customer Service Device SL, Dynamics 365 for Field Service SL, and Dynamics 365 for Operations Device SL.

Pricing schemes for plans

  • Dynamics 365 plan – This can be referred to as the most effective plan among all the others as it combines the functionalities of both CRM and ERP functionalities. It empowers the organization with great capabilities and is reliable for driving growth as well as betterment of the organization. The plan endows the users with full access to all individual applications within Dynamics 365 and is provided at a minimal cost compared to the purchase of other plans separately. The pricing of this plan is from ₹ 13,881 / $210 per user per month.
Pricing schemes
Full user price ₹ 13,881 / $210 per user per month
Additional users
Team Members ₹ 530 / $8 per user per month
Operations activity ₹ 3,305 / $50 per user per month
Operations devices ₹ 4,957 / $75 per month per device per month
  • Unified operations plan – A plan which enables organizations to concentrate purely on traditional ERP system enabling them to function properly and sophisticate all organizational processes.  This plan will include functionalities from Sales, Customer Service, Field Service, and Project Service Automation apps. The subscription charges of the same are ₹ 7,600 / $190 per user per month
Pricing schemes
Full user price ₹ 7,600 / $190 per user per month
Additional users
Team Members ₹ 530 / $8 per user per month
Operations activity  ₹ 3,305 / $50 per user per month
Operations devices  ₹ 4,957 / $75 per month per device per month
  • Customer engagement plan – A plan for organizations who are looking forward to CRM functionalities. This comes as a suite of applications which enable the organizations to empower their customer engagement. This plan will include functionalities of Finance and Operations, Retail and Talent applications. The price range of this plan is from ₹12,559 / $115 per user per month.
Pricing schemes
Full user price ₹12,559 / $115 per user per month
Additional users
Team Members ₹ 530 / $8 per user per month
  • Dynamics Business Central

When it comes to Dynamics 365 Business Central the license names differ. the license names become Essential users, Premium users, and Team member licenses. Essential users will have access to the majority of the features of Dynamics 365. The premium users will have full access to the full capabilities of essential users as well as manufacturing and service order management modules.

Essential users includes facilities for:

  • Financial Management
  • Customer Relationship
  • Management
  • Project Management
  • Supply Chain Management
  • Human Resources Management
  • Warehouse Management

Premium users includes facilities for:

  • Everything in Essentials
  • Service Management
  • Manufacturing
Essential Users $ 70
Premium Users $ 100
Team Members $ 8

Pricing per application

Retail ₹ 11,237 / $170
Field service ₹ 6,280 / $95
Talent ₹ 2,644 / $40
Project Service Automation ₹ 6,280 / $95
Sales ₹ 6,280 / $95
Field Service ₹ 6,280 / $95
Marketing ₹ 49,580 / $750
Customer Service ₹ 6,280 / $95
Project Service Automation ₹ 6,280 / $95
Microsoft Relationship Sales ₹ 8,351.72 / $130
AI for Sales ₹ 3,305 / $50
PowerApps for Dynamics 365 ₹ 2,645 / $40
Flow ₹ 990 / $15
Power BI ₹ 660 / $9.99

For each of the apps, additional user team member licenses can be specially purchased at a price of ₹ 530 / $8 per user per month

Businesses are to digitally transform for surviving in today’s corporate world. Dynamics 365 brings to you the capabilities to explore your opportunities and will thus help you drive growth in your business. We just need to know what tools and applications our business really needs to flourish which can be provided with Dynamics 365. Empower your business with superlative capabilities enabled with Dynamics 365 and digitally transform for a better future for your business.

Author: Rakesh Anand


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